TrueEarnings Rebate Stories FAQ

Return to Rebate Stories

Frequently Asked Questions

  1. How long will my story be posted?
  2. Why wasn’t my story posted?
  3. I have questions about my American Express Rebate.
  4. I have questions about my TrueEarnings Card.
  5. I have questions about Costco.
  6. Why didn’t my friend receive an email with the rebate story I sent?

  1. How long will my story be posted?

    We plan to post your story for a minimum of 3 months. However, the actual posting dates are subject to change.

  2. Why wasn’t my story posted?

    While we strive to post every story and appreciate your participation, some stories are not posted due to editorial decisions as described in the Participation Agreement.

  3. I have questions about my rebate:

    Please visit americanexpress.com/trueearnings or call the toll-free number on the back of your Card.
    You may also contact us via our secure service. Just login and enter any of your questions or concerns and a customer service representative will get back to you.

  4. I have questions about my Card:

    Please visit americanexpress.com/trueearnings or call the toll-free number on the back of your Card.

  5. I have questions about Costco:

    Please visit www.costco.com or call 800-774-2678.
    Learn more about the Card at americanexpress.com/trueearnings

  6. Why didn’t my friend receive my story?

    Your friend may be on American Express’ do-not-email list and we therefore are unable to send them an email on your behalf.