My TrueEarnings Reward

You automatically earn cash back on all eligible purchases you make inside and outside of Costco, when you pay with your TrueEarnings^® Card.* Please visit our interactive rewards calculator to see how to calculate your estimated annual reward from American Express.

Yes. You can use your Card anywhere American Express^® Cards are welcome. With 3% cash back for gasoline, for annual gasoline purchases of up to $3,000 (1% thereafter); 2% cash back for restaurants and travel; and 1% for everything else—inside and outside of Costco, your annual reward can really add up.*

Your Card is welcomed at gas stations such as Chevron, Texaco, and Costco gas stations, just to name a few.

All kinds of restaurants welcome American Express. Your Card is welcomed for a night out or when you are on the go at great places like Chili's Grill & Bar, Outback Steakhouse^®, P.F. Chang's China Bistro, Ruby Tuesday, The Cheesecake Factory^®, and Wendy's^®.

Your Card is welcomed at all kinds of travel merchants. Some examples are Hertz, Hilton Worldwide, and Delta Airlines, just to name a few. You can earn 2% cash back for travel purchases from airline, lodging, car rental, cruise line, travel agency and tour operators.

No. There is no annual fee for the TrueEarnings Card as long as you have a paid Costco Warehouse Membership. Your annual Costco Warehouse Membership Fee will be automatically billed to your TrueEarnings Card statement with this descriptor: “Costco Membership Renewal.”

This fee is for your annual Costco Warehouse Membership fee. There is no annual fee for your TrueEarnings Card as long as you have a paid Costco Warehouse Membership. It was automatically charged to your TrueEarnings Card and will qualify toward your annual reward. If you'd rather pay for your warehouse renewal by check or cash, which will not qualify toward your annual reward, please call Costco Wholesale at 1-800-774-2678.

There is no limit to how much cash back you can earn with your TrueEarnings Card.

If you cancel your TrueEarnings Card, your annual reward is forfeited.

Yes, Costco permits their members to have one consumer and one business account per warehouse membership.

You can add an Additional Cardmember to your TrueEarnings account using our secure application online, visiting your local Costco Warehouse or contacting American Express Customer Service at 1-888-246-1076.

No, you just need to pay your minimum balance due by the payment due date to be eligible for your annual reward.

You cannot have both the TrueEarnings Card and the Costco Cash Rebate Credit Card.

No. You cannot transfer back to the American Express Costco Cash Rebate Credit Card because we are no longer accepting new applications for this Card.

The annual reward coupon, issued in February, is calculated based on your eligible charges through your January billing statement, receiving 3% cash back for gasoline, for annual gasoline purchases of up to $3,000 (1% thereafter), 2% cash back for restaurants and travel, and 1% for everything else—inside and outside of Costco.*

Your February 2012 reward coupon will be calculated based on eligible charges from your February 2011 to January 2012 billing statements.

Your reward amount is calculated on a monthly basis. Rewards earned from charges on your current billing statement can be tracked on your next billing statement.

Your year-to-date annual reward summary can be found on your billing statement or by accessing your account online. Please note there is a one-month lag on the annual reward amount reflected on your billing statement and online account summary.

Reward coupons are issued once a year on the last page of your February paper billing statement.

If you receive your billing statements online, we will send you a paper billing statement for February with your reward coupon attached to the last page. To redeem your reward you must present the coupon from the last page of your paper billing statement in person at a Costco Warehouse. Please do not print out the coupon from your online statement, because the coupon from your online statement has the word "VOID" printed across the coupon and is not valid for redemption.

If you no longer have a valid Costco membership, your American Express account will be cancelled and your annual reward forfeited. Only Costco members are eligible for the TrueEarnings Card. One convenient way to ensure that your Costco membership stays active is to have your annual membership fee automatically billed to your TrueEarnings Card. Please contact Costco at 1-800-774-2678 to enroll in the auto-bill feature if you are not already enrolled.

To redeem your Annual Reward Coupon from American Express, you must bring it to any U.S. Costco Warehouse including Puerto Rico. At the Costco warehouse you may redeem your coupon for Costco merchandise, cash, or cash equivalent. The coupon has no value if not redeemed in person at a Costco Warehouse before the expiration date.

No. A reward coupon is void if printed from an online statement, so do not print the online February statement to get a coupon. For the month of February, you will receive a paper statement with a valid reward coupon attached to the last page of the statement.

Annual Reward Coupons from American Express expire on August 31st of the year of issuance. The expiration date can be found on the top right corner of the reward coupon above the reward amount. The coupon has no value if not redeemed in person at a Costco Warehouse before the expiration date.

If you redeem any reward more than once, your account will be billed for any multiple rewards used. You are authorized to redeem only one Annual Reward Coupon from American Express per year for each account.

Annual Reward Coupons from American Express are not transferable. They may only be redeemed by the Basic Cardmember or Additional Cardmember on the TrueEarnings account. A Household Membership Card holder cannot redeem the Annual Reward Coupon of the Basic Costco member unless they are also a Cardmember on the TrueEarnings account.

Any unused portion of your reward coupon may be issued in cash or cash equivalent at the Costco Warehouse.

Annual Reward Coupons from American Express may be redeemed for cash or cash equivalent at any U.S. Costco Warehouse including Puerto Rico.

Annual Reward Coupons from American Express may not be redeemed on Costco.com at this time.

No. Annual Reward Coupons from American Express must be redeemed in any U.S. Costco Warehouse, including Puerto Rico, prior to the expiration date printed on the front of the coupon, August 31st of the year of issuance. The coupon has no value if not redeemed in person at a Costco Warehouse before the expiration date.

No. Annual Reward Coupons from American Express may not be used for payment of the outstanding balance on your American Express Credit Card account.

No. Annual Reward Coupons from American Express may not be mailed in for Costco Warehouse Membership Renewal.

Reward coupons may be re-issued one time if requested prior to the reward coupon's expiration on August 31st of the year of issuance. Please contact American Express Customer Service at 1-888-246-1076 or send us a secure e-mail for assistance. If you find the original coupon after ordering a replacement, please discard it, because you are authorized to redeem only one Annual Reward Coupon from American Express per year for each account. If you redeem more than one reward coupon in a year, your account will be billed for any multiple rewards used.

Please confirm you are looking at the correct billing statement. If your statement closes late in the month, you may not receive your February billing statement until early March. If you have confirmed you are reviewing the correct billing statement, your annual reward earned as of January is greater than $1, and your account has been current all year, please contact Customer Service at 1-888-246-1076 or send us a secure e-mail to inquire about your reward coupon.

No, the coupon on the online statement cannot be used for redemption because it is not a valid coupon. To replace your reward coupon, please contact American Express Customer Service at 1-888-246-1076 or send us a secure e-mail to request a replacement coupon. Reward coupons may be re-issued one time if requested prior to the coupon's expiration of August 31st of the year of issuance. If you find the original coupon after ordering a replacement, please discard it, because you are authorized to redeem only one Annual Reward Coupon from American Express per year for each account. If you redeem more than one reward coupon in a year, your account will be billed for any multiple rewards used.

The TrueEarnings Card offers Cardmembers Purchase Protection and Extended Warranty on their purchases. Purchase Protection can protect eligible purchases made with your Card against accidental damage and theft for up to 90 days from the date of purchase. Please click here to learn more about this benefit. Extended Warranty extends the terms of the original manufacturer’s warranty up to one additional year on warranties of five years or less that are eligible in the U.S. for items purchased with the Card. Please click here to learn more about Extended Warranty.

Costco TrueEarnings Cardmembers have access to Global Assist^® Hotline, Roadside Assistance, Car Rental Loss and Damage Insurance, and Travel Accident Insurance.

• Global Assist Hotline

  The Global Assist Hotline provides emergency assistance for Cardmembers traveling more than 100 miles away from home. Please click here to learn more about this benefit.

  Global Assist Hotline: While the many Global Assist Hotline coordination and assistance services are free benefits from American Express, Cardmembers are responsible for the costs charged by third-party service providers.

• Roadside Assistance

  Roadside Assistance dispatch service is available to Cardmembers when they travel by car. For more information on this benefit, please call 1-800-333-AMEX.

  Roadside Assistance: This benefit is a coordination of the service and the Cardmember is responsible for all costs associated with this service. Coverage is applicable to the entire United States, Canada, and Puerto Rico.

• Car Rental Loss and Damage Insurance

  Car Rental Loss and Damage Insurance can provide coverage for theft of, or damage to, most rental vehicles when you use your TrueEarnings Card to reserve and pay for an auto rental. Please click here to learn more about this benefit.

  Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms conditions, and exclusions of Policy AX0925 or Policy CRLDI-IND and is subject to change with notice. This document does not supplement or replace the Policy.

• Travel Accident Insurance

  Travel Accident Insurance can provide Cardmembers accidental death and dismemberment insurance while traveling on a Common Carrier Conveyance (plane, train, ship, helicopter, or bus) when the entire fare has been charged to their TrueEarnings Card. For more information on this benefit, please call 1-800-437-9209.

  Travel Accident Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms, conditions, and exclusions of Policy AX0948 and is subject to change with notice. This document does not supplement or replace the Policy.

In additional to retail and travel benefits, American Express also provides TrueEarnings Cardmembers with Identity Theft Assistance. The service provides 24/7 service for Cardmembers who suspect they may be a victim or identity theft. Please click here for more information on Identity Theft Assistance.

Rewards are expensive, and we needed to balance the economics of our Card. We believe that even with these changes our Costco Co-branded Cards offer some of the richest rewards in the competitive marketplace to Cardmembers. It was important to continue to offer these Cards with no annual fee (with paid Costco Membership), in addition to rewards year-round, with no limit to the amount of total cash back Cardmembers can earn.

For Cardmembers who opened an account for a TrueEarnings^® Card between August 1, 2010, and July 31, 2011, the change will not apply during their first year of Cardmembership. These Cardmembers will continue to earn 3% on eligible purchases at restaurants until the start of their 13th billing period. At that time the reward on eligible purchases at restaurants will be reduced from 3% to 2%.

Rewards are expensive, and we needed to balance the economics of our Card. First, it was important to us to ensure that the Cards continue to have no annual fee.

Second, for our TrueEarnings Card, we looked at how Cardmembers are using our Card. While many do take advantage of the restaurant bonus, many more use our Card to earn cash back on gas.

With the price of gas continuing to rise, it was important for us to keep this benefit intact. With this change, we’re changing a benefit that we know is not as valuable to all of our Cardmembers (reducing restaurants from 3% to 2%) so that we can continue to invest in the rewards that matter most (no annual fee Card, Gas at 3%, restaurants at 2%—which is competitive with the industry and other cash reward cards—and travel at 2%, PLUS 1% everywhere else). Additionally, the average impact to Cardmembers using the restaurant bonus is less than $15 based on our analysis of average spending in this category.

Yes. The reward from your Executive Membership will be issued from Costco upon your membership renewal. In addition to the annual 2% reward Executive Members enjoy on most Costco purchases, up to $500 a year, you can also earn cash back when you use your TrueEarnings Card for your purchases inside and outside of Costco. This Annual Reward Coupon from American Express will be issued every February on the last page of your billing statement. Click here to learn more about the benefits of a Costco Executive Membership.

No. You cannot transfer your reward balance from a Consumer account to a Business account. To prevent forfeiting the reward on your Consumer account, you must keep your Consumer account open. There is no annual fee on the TrueEarnings Card or the TrueEarnings Business Card and having both Cards is a great way to separate your personal expenses from your business expenses.

When you receive new Executive plastic, the amount of reward earned on your original Card is transferred to your new Card as a banked amount. At the end of the year in which you receive your new Executive plastic, the banked amount is added to the reward amount earned on your new Card and that combined amount is reflected on the reward coupon for that reward period.